Call Tracking Software

Understanding what tactics are working is one of the most important parts of your marketing. You have to understand what’s making your phone ring. That’s why we offer a call tracking software that tells you exactly which marketing campaign, what traffic sources, which websites, what social media, what ad, and even what keywords are generating  calls to your business.

At Harnessing Strengths, we have the most advanced call tracking software at a price you can afford. No monthly minimums, no monthly contracts, just all of the advanced features at a price you can afford.

Below is a list of our advanced call tracking software features:

Basic Call Tracking Features

• Real Time Call Tracking: All call tracking stats is update in real time with no delay. Oddly enough, not all systems do this
• Local Numbers: The biggest bank of local phone numbers in the industry
• Toll free & Vanity numbers – Only $40 Setup
• Unlimited Extensions: Easily setup new extensions as needed
• Simultaneous Forwarding: Ring your office and cell phone at once. The system can ring any number of phones all at the same time
• Drip Forwarding: Forwards  calls so phone number 1 rings 3 times, then, if you don’t pick up, 3 times at phone number 2, and so on. We can setup any type of drip forwarding you would like
• Call Whispering – Alert the person who picks up the phone who is calling when they pick up the phone
• Custom Caller Id Number – Alert your staff of which campaign is calling with a custom caller id number
• Free Call Recording – If you want to listen to the calls, our call tracking system records all the calls free of charge if you turn on the service.
• Free VoiceMail To Email – Have the system take a voicemail and email you the message for each campaign, website, or marketing campaign, etc
• Custom Time Zones – You can change the time zone for each tracking campaign
• After Hours Forwarding – Have different forward rules for during and after hours.
• Custom Greetings: You can have a during or after hours greeting
• Email Alerts: The call tracking system will email you with all of the received or missed calls with all the caller id information (if available) including the persons name, phone number, length of call, and campaign tracking information.
• Call Blacklist: Tired of that one unwanted caller? Just add them to the blastlist and prevent their call from coming through. Or even better, do you want to keep your competitors from calling your sales staff and learning your pricing or trade secrets?  Just add them to the blacklist. Its that simple. Take control of your call tracking, and leave the worrying to someone else.
• Quick Call Log: Once logged in, you can view all of the calls in the last 7 days, or any date range for all sources,  with a single click.

Advanced GEO Routing

• Dynamic Forwarding: If you have one toll free number and 20 stores, our call tracking system will automatically direct the call to the correct store based on the callers area code. You can also have a catch-all for all out-of-area calls as well. Easy setup takes only minutes.
• Dynamic Number Replacement – We can dynamically replace the number on your website based on the campaign, site, ad, keyword, etc. We can tell you exactly what is generating calls, what is converting, and even what is generating actual sales.

Website Integration:

• Custom Click to Call: This is a great call tracking features that allows you to put a phone number form on your site asking somebody to enter their phone number, then when they press the “Call Me” button, our call tracking system will call them immediately and connect them directly to you. Within seconds you are talking with your next potential customer or client. The best part about our Click-To-Call, or “CallMeNow” feature is that it is completely customizable and free to use. Beware, some companies will actually charge you for each form and button.
• Form-to-Lead: This is also a great feature, where you can add a code to your standard lead form on your website, so that when the person submits the form, our system will automatically call them and connect you with them by phone. With this amazing technology, you can be on the phone with your potential client only seconds after they fill out your lead form; no more losing potential clients while they check out other leads waiting for you to respond.

Custom User Levels

• Unlimited User Access Levels: Does your organization have different levels of hierarchy? Say for example that you have telemarketers, your sales team, and your managers… you can setup customized access for each division. Using Custom User Levels you don’t have to worry about the wrong person changing your campaigns, directing calls, pulling the wrong reports, etc. Our call tracking system is completely customizable when it comes to user access levels.
• Multi-Store Customization: The best part about our call tracking software is that it is great for larges groups, franchises, multi-store companies, call centers, and any situation you can think of. Our call tracking software can be configured so that it works best for your organization, enabling national or corporate management to pull reports for all locations, while only allowing each location access to pull their own reports. The software is completely customizable.

Advanced Call Tracking Reporting:

• 50 Customizable Reports: Call Dashboard, Call Summary, Call Volume, by Campaign, by Forwarding, by Group, by Tag, by User, by Hour/Weekday, by Geography, by Callers, Rewrite Volume, Referrals, Calculation Tools, ROI Calculator, Revenue, Groups, Tags, by Franchise, by Store, by Department, by TM Department, By Manager, etc.
• Call Assigning: Able to Track Which Person actually picked up the phone.
• Auto Reserve Look Up: If it is important to have each callers information and caller ID does not have it, we can program our system to do automatic reserve look up for you on the fly – (however, the cost is an additional 75 cents per lo0k-up).

Analytic & Lead System Integration:

• Analytic Integration: Our call tracking system automatically integrates with Google Analytics, Omniture, and any other analytic system. Our system will alert the web analytics system when the call starts, when it ends, and include all of the details of the call.
• Lead Management System Integration: Already have your own lead management system? Our call tracking software will fully integrate with your lead system. Through a simple post URL, our call tracking system can send your lead management system the following information about your calls: Unique Group ID,Unique Campaign ID, Unique Call ID, Phone Number Called, Name of Caller, Start Time-stamp , End Time stamp, Call Status (answer, hangup, voicemail, or other), If the Call Recorded, Forwarding Number, Inbound Extension, Seconds of Ringing and Seconds of Playfile.

Other Features (call for details)

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Conclusion:

So for more information about call tracking software and how we can help you better understand what is making your phone ring, contact Harnessing Strengths Today.